Common IT Challenges for Healthcare Practices in Boston
How Digital Transformation Is Reshaping Healthcare
Over the past few years, healthcare has seen a sweeping
digital transformation. One of the most significant changes has been the
widespread adoption of Electronic Health Records (EHRs), which has
shifted critical data and workflows into centralized digital platforms like
ModMed's EMA and eClinicalWorks.
While this transformation has increased efficiency, it's
also introduced new risks. Systems Support helps healthcare providers
navigate these changes by securing the infrastructure around EHR systems, ensuring
devices, kiosks, and endpoints are properly configured and compliant with
regulatory requirements like HIPAA.
Our Comprehensive IT Services
Systems Support offers a wide range of IT services to meet the diverse needs of your business. Our services include:
IT Help Desk Services
Fast and reliable help desk support to resolve IT issues quickly and minimize downtime.
Outsourced IT Support
Comprehensive outsourced support that provides your business with expert IT management and troubleshooting.
Disaster Recovery Planning
Detailed disaster recovery plans to protect data and ensure fast recovery in the event of disruptions.
Managed IT Services
Proactive management of your IT environment to optimize performance and prevent issues before they arise.
Cloud Solutions
Scalable cloud solutions that enhance data accessibility, collaboration, and security.
Cybersecurity Services
Advanced cybersecurity measures, including threat detection and protection against unauthorized access.
IT Compliance Services
Our IT compliance services help your business meet all necessary regulatory standards, ensuring data protection and avoiding costly compliance breaches.
Microsoft 365 Services
Comprehensive Microsoft 365 support to enhance productivity and streamline communication.

Cybersecurity in Healthcare: Protecting PHI and Maintaining Compliance
Healthcare organizations handle vast amounts of electronic
protected health information (ePHI). From front-desk check-in systems to
admin staff printing patient records, sensitive data often leaves the EHR
environment more than providers realize.
Systems Support implements comprehensive cybersecurity
strategies, including:
- Endpoint
security
- Data
Loss Prevention (DLP)
- Multi-Factor
Authentication (MFA)
- Conditional
Access Controls
- HIPAA-aligned
risk assessments
- Regular
and recorded security awareness training
We focus on the fundamentals: knowing where ePHI lives, who
has access, and ensuring that access is monitored and controlled. These
practices align directly with HIPAA's core principles.
Frequently Asked Questions (FAQs)
What’s included in your healthcare-focused IT services?
Endpoint protection, HIPAA-compliant network design, EHR support, remote access security, data backups, and user training.
Do you offer HIPAA training for staff?
Yes, we offer training through Huntress with documented participation to meet HIPAA requirements.
How quickly do you respond to issues?
We provide rapid response times and 24/7 support to ensure healthcare providers don't experience costly downtime.
Can you support both in-office and telehealth setups?
Absolutely. We secure systems both inside the office and remotely with tools like conditional access and mobile device management.
What Our Clients Say About Our Services
Choose Systems Support for Trusted Healthcare IT Services
With years of experience serving healthcare practices,
Systems Support is your trusted IT partner. We offer HIPAA-compliant support,
training, secure integrations, and proactive solutions so you can focus on what truly matters: your patients.
Contact us today for a free 15-Minute Discovery Call.