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When a fast-growing design firm shifted to a fully remote model, their CEO quickly ran into an unexpected challenge: onboarding laptops for new hires was eating up his weekends. What should have been a quick setup turned into hours of manual configuration, draining valuable leadership time and slowing down the company's ability to scale.
This case study explores how Systems Support solved the problem using Microsoft Intune automation, saving the firm hours every week and ensuring new employees had the tools they needed from day one. Our remote solutions not only addressed their immediate needs but also set the stage for long-term success in their remote work environment.
The Challenge: Remote IT Growth, Manual Processes
The client, a data center design firm, was scaling rapidly and hiring new employees across the country. But their IT process hadn't caught up to their growth, and their remote work capabilities were being stretched to the limit:
- Each new laptop had to be manually configured before being shipped out.
- The CEO often spent entire weekends setting up devices.
- Errors and delays created frustration for both leadership and employees.
Without a streamlined process, the company's expansion was being held back by something as simple as device setup. They needed a robust remote IT service to support their growing team.
Remote IT Solutions: Microsoft Intune Automation
Systems Support's IT strategy and consulting recommended and implemented Microsoft Intune, a cloud-based endpoint management solution designed for remote IT services. With Intune, we automated the laptop onboarding process and provided comprehensive managed IT services:
- Pre-configured Policies: Security settings, applications, and access controls were standardized across devices, including multi-factor authentication and data loss prevention measures.
- Zero-Touch Setup: New hires received laptops that were ready to use out of the box with no manual IT work required.
- Scalable Management: As the firm grew, device management scaled seamlessly with it, supported by a proactive IT services approach.
The Results: Time Saved, Productivity Gained
The difference was immediate:
- The CEO regained hours of personal time each week once spent on IT setup.
- New employees could log in and start working on day one, no delays.
- IT operations became scalable and repeatable, supporting ongoing growth with efficient patch management tools and antivirus management.
In short, the firm shifted from reactive IT headaches to a virtual cloud desktop solution that supported its remote-first strategy. Our remote IT support ensured smooth operations, while our network support services kept their systems secure and efficient.
Why Remote IT Services Matters for SMBs
Many SMBs moving to hybrid or remote work face similar challenges. Manual IT processes can slow down growth, frustrate staff, and create security risks. With solutions like Microsoft Intune and the support of managed service providers, businesses can:
- Simplify remote onboarding.
- Ensure consistent security and compliance.
- Free leadership from day-to-day IT tasks.
These are exactly the kinds of smart, scalable remote solutions Systems Support delivers for businesses across the South Shore and Boston area. By leveraging remote desktop software and other advanced tools, we help SMBs thrive in the new era of work.
Key Takeaways
- Manual device setup drained the design firm's leadership time and slowed onboarding.
- Systems Support implemented Intune automation to streamline the process and enhance remote work capabilities.
- The result: hours saved weekly, happier employees, and scalable IT management.
- Remote IT solutions aren't just for large enterprises; they're a powerful enabler for SMB growth, especially when paired with expert network administrators and proactive IT services.
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Ready to transform your remote IT infrastructure? Contact Systems Support today to learn how our managed IT services can save you time, boost productivity, and secure your digital workspace.
