July 07, 2025
You've probably heard the phrase: You get what you pay for. This couldn't be truer than in the world of IT services.
At first glance, a low-cost managed IT service plan might look appealing: reduced monthly fees, basic support, and maybe some cybersecurity features included. But if you look closer, hidden charges, limited coverage, and critical exclusions often surface, leading to much higher expenses down the road.
After years of analyzing IT contracts for small businesses, we've identified recurring issues. Here are five common ways budget MSPs cut corners—and how those shortcuts can turn into expensive problems for your business.
1. Insufficient or Missing Cybersecurity Measures
Basic antivirus alone does not constitute true cybersecurity.
Yet many budget IT providers stop at this minimal level. No two-factor authentication, no advanced endpoint detection, no staff training, and no backup defenses if threats bypass the initial layers.
Why is this critical? Cyber insurance providers now mandate advanced cybersecurity protocols before issuing policies. Without these, your claims may be denied after a breach.
We've witnessed businesses lose tens of thousands because their MSP failed to implement the protections required by their insurance. This isn't support—it's negligence.
2. Incomplete Backup Solutions That Risk Your Data
Many business owners mistakenly believe tools like Microsoft 365 or Google Workspace fully back up their data.
In reality, these platforms provide only basic backup capabilities—not comprehensive disaster recovery or long-term data retention.
Low-cost or inexperienced IT providers often exclude backups for cloud apps, CRMs, and third-party platforms, leaving essential data vulnerable. Even worse, many lack immutable backups, now a requirement for many cyber insurance policies.
Think your backups are safe? Ask your provider exactly what data is protected—and what isn't.
3. Unexpected Charges for On-Site or After-Hours Support
Here's a common bait-and-switch: advertise a low monthly fee, then add extra costs whenever you need help outside regular business hours or require an on-site visit.
We believe in transparent, flat-rate pricing. However, many providers exclude on-site visits, after-hours assistance, and emergency support to generate additional fees later.
This approach makes you hesitant to call for help, causing your team to delay support requests and increasing costly downtime.
4. Lack of Support for Vendors and Third-Party Devices
Problems with your phones, Internet, or security cameras? Some IT companies will simply say, "That's outside our scope."
They might even charge you hourly just to communicate with your other vendors. If your printer or other devices aren't on their "approved" list, they may refuse assistance entirely.
We provide comprehensive vendor coordination and network support for all technology connected to your business, because issues can arise from any source.
5. Unqualified Technicians and No Dedicated Account Management
A major warning sign is a "one-person operation" or a company relying on entry-level contractors without a clear support strategy.
With budget MSPs, you might get basic help, but you won't receive strategic guidance.
What you deserve is:
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A dedicated account manager to craft your technology roadmap
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Regular proactive assessments of your cybersecurity, compliance, and backup integrity
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Budget planning and upgrade strategy
● A trusted advisor, not just a ticketing system
Final Thought: If It Sounds Too Good to Be True, It Probably Is.
Most small businesses remain unaware they are underprotected until disaster strikes—whether a ransomware attack, system failure, or hefty compliance penalty.
By then, it's often too late.
If you want IT services that truly safeguard your business, you must look beyond the price tag. Ask tough questions. Demand clear answers. And avoid contracts that leave you vulnerable.
If you're unsure what your IT contract lacks, let us review your network. We'll analyze your current IT setup at no cost, identify any gaps, and provide straightforward, jargon-free advice on how to strengthen your defenses.
Click here or call us at 781-837-0069 to schedule your FREE 15-Minute Discovery Call.
