Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Eastern Massachusetts and Cape Cod that provides these benefits to your business.
Here are the reasons you can depend on Systems Support Corporation to keep you and your business up and running:
Over 30 Years in Business
For over 30 years we have installed, optimized, and removed every technology solution imaginable. We kept ahead of the curve as the industry remade itself again and again. Throughout every iteration of IT our priorities haven’t changed: provide a secure and reliable technology solution that best addresses our clients’ needs and budget so they can stay focused on doing what they do best.
We Know How You Feel
We know what it’s like to work in a hectic world with documents flying back and forth, non-stop phone calls, and an ever-growing pile of to-do’s. We make life easier by helping you use the tools you already have better to cut down on mundane administrative work. We know exactly how the bad guys try to steal your hard-earned money through scams and threats aimed at you and your employees. We are available around the clock since we know that work doesn’t stop at 5.
We Live Here, We Work Here, We Give Here
All of our staff lives on the South Shore and raised their families here. When you call us, you’re talking to someone no more than a half hour away who can respond quickly and efficiently, not a telephone operator in another state, putting your request into an ever-growing queue. We are honored to support scholarships for students around the South Shore and stand beside our clients at their charity events supporting what causes mean the most to them.
You Won’t Have a Contract With Us, Ever
We understand the need for flexibility in an ever-changing world, so that’s why we don’t make you feel “locked in” to a decision. Our No Contract, Money Back Guarantee is straightforward: if you’re not happy, we’re not happy, and we will do whatever it takes to make things right. We promise to deliver on time and on budget. We don’t force fit your needs into a box. We tailor the services to what makes sense to you if that’s just backup and security or day to day help desk needs. We are confident you’ll be happy you hired us, and if not, we’ll help you transition to a new provider.
One Call Gets It Done
When you call us, you get a hold of a technician within 15 minutes or less. And better yet, that technician starts working on the problem, and doesn’t dismiss you to an online ticketing system. We know how frustrating it is to not get help when you need it most and any way you need to get a hold of us ,from email to phone calls to ticket portals, we get started right away.
Why Choose Complete Cloud?
For companies with more mature IT needs, we offer CompleteCloud where we condense ALL of your IT needs (and costs!) down to one line item that scales with the size of your staff.
- Security – The biggest threat to a company today is a cybersecurity event as data breach settlements soar into the millions of dollars and companies see their names dragged through the mud in the press. According to the FBI, there are 4000 ransomware attacks a day in 2016 and that number is only rising. To stand against the tide of cyber criminals, companies today need a total defense-in-depth. CompleteCloud brings the Fort Knox of data security to midsized business; watching every endpoint in real-time defending against threats from web sites, disgruntled employees, and intrusion from the outside. Your data never leaves your network without you knowing where it went, when it left, and who sent it.
- Disaster Recovery – According to FEMA, 40% of business never re-open after a disaster, and of those who do, an additional 71% fail within the next two years. For those firms that lost their information technology for nine days or more after a disaster, they declared bankruptcy within a year. Disaster takes many forms: natural disasters such as storms and floods, man-made from accidents and violence, or technological from the failure of a critical piece of equipment or software. CompleteCloud can withstand whatever you throw at it. With redundant data centers and real-time backups, CompleteCloud runs fire drills to make sure that when catastrophe strikes your data is safe and you can get back to work as soon as an internet connection comes back online.
- Compliance – Control of sensitive information such as health records, personally identifiable information, financial records, or design documents has come under increasing scrutiny. In the first five months of 2018, Massachusetts had seven HIPAA violations related to electronic devices and hacking incidents compared to four in 2017. However, compliance is so much more than putting the security measures in. Compliance is the paperwork behind the actions outlining who is responsible and what was done to meet the requirements of the law. CompleteCloud simplifies the process by not only protecting your data within the SOC level II data center, but also by providing the documentation necessary to show what steps are taken to protect sensitive information. We reduce the overhead of a compliance team by rolling it in with how you access your data and having a team that has extensive experience with audits from HIPAA to FDIC.
- Mobility – Employee mobility is a nightmare for companies: accessing company data at unsecure coffeeshops, botched presentations at client sites by bringing the wrong USB drive, losing rock star employees because they moved to mountains, endless complaints about VPNs and terminal servers. The long dark night is over with CompleteCloud. While outside the office, employees can get to their desktop using Multi-Factor Authentication and only view the data as a picture. It’s easy to connect and the desktop runs as fast as it does in the office. Opening a new location across the state? The deployment is easy with a simple network set up at the new offices.
- Predictable Monthly Operational Expense – Most companies have technology expenses scattered across their books: an internet connection here, a few new workstations in the second quarter, a few full time IT employees, a monthly backup subscription. No wonder it’s impossible to tell what you actually spend on IT. CompleteCloud combines everything and we mean everything into one expense. Your internet fees, your hardware refreshes, your storage quotas, your server software licenses, your helpdesk agreements, your security software, all collapsed into a per-user monthly fee. No need to plan out purchasing for the next five years, attempting to guess what servers you have to buy and from what hardware vendor. With CompleteCloud, it’s included.
- Scalability – In the ebb and flow of any company, staff size grows and shrinks. CompleteCloud scales with your needs. If you plan to build a new office and double your staff, we are ready by taking care of all the details. A simple order form and the technology you need will be on its way. If you must shut down an office, the number of users on your bill decreases and your technology expenses reduce accordingly. The flexible CompleteCloud model linearly couples your technology costs with the size of your staff.
- No Additional Transition Costs – We understand that overhauling your entire network infrastructure sounds like an expensive and painful process. Here is the best part: there are no additional costs for transitioning. The only bill you can expect is the normal per user per month. At every step of the way, we are there to ensure the best customer experience making sure no stone is unturned and no employee caught off-guard. Monday morning when your offices open on CompleteCloud, we will be there making sure the transition goes smoothly and pain-free and we will continue to be there every step of the way.
